Support

Last updated: December 2025

Need assistance with DemandMind? We're here to help. Whether you're setting up the app, interpreting forecasts, or troubleshooting exports, you can reach us through the support options below.

Support

Send us a message and our support team will get back to you within 24 hours.

Prefer email? support@demandmind.com

What We Can Help With

Installation issues or setup questions
Understanding your forecasts
Plan upgrades/downgrades
Exporting CSV, Excel, or PDF files
Troubleshooting forecast delays or errors
General questions about app usage

Response Time

We respond to all merchant inquiries within 24 hours (usually much faster).

Store Data Safety

All support requests are handled securely. We never ask for your Shopify password or private admin access.